Xerendipity Property Management manager operate in the Realm of the Exceptional: Upholding the Sanctity of Privacy
We've been featured in the London media many times, and I’m always pressed to mention clients' names.
Simply put, I can't, and many journalists have walked away from me for that reason - and that's totally fine to me.
At Xerendipity Management, where the extraordinary is the norm and the pinnacle of bespoke services is not just offered but embodied, we understand the importance of discretion.
Our commitment to maintaining the privacy of our High-Net-Worth and Ultra-High-Net-Worth clients is not merely a policy — it is a cornerstone of the trust that cements our relationships.
In a world where information is more accessible than ever, we stand as guardians of confidentiality, ensuring that the names of those we serve remain unspoken, yet their legacies speak clearly.
Why do we hold this principle in such high regard?
It is because we believe in the power of serenity amidst the clamour, the strength of silence in an era of noise, and the value of time that can never be reclaimed.
As we unveil the five fundamental reasons behind our unwavering stance on client anonymity, let us inspire you with the ethos that drives our exceptional service — where tranquillity is treasured, and your peace of mind is our highest pursuit.
Revealing the names of customers to advertise themselves IT’S TACKY
Once I saw an interview with the Executive PA Magazine, about the story of a well-known ‘Celebrities Restaurateur” who never used his clients' names, nor did he put their pictures on the walls of his restaurant.
When the journalist asked him why, he just said, "We've been a celebrity hotspot for over 50 years. My grandfather taught me something fundamental: If you want to keep them in the booths, keep them off the walls."
If you use the name of rich customers to advertise yourself their lawyers sure will call you for perks
In the realm of luxury property management, where the essence of exclusivity and tailor-made experiences reign supreme, the endorsement of High-Net-Worth individuals and families can be as valuable as the rarest of gems.
At Xerendipity Management, we understand the allure of aligning with the influential, yet we also recognise the intricate dance between visibility and confidentiality.
As we navigate the shimmering waters of elite endorsements, we must be ever mindful of the legal tapestry that weaves through the world of advertising and the sanctity of personal privacy.
Being a HNW or UHNW is a "business," and companies can get into trouble if they share their clients' names.
We are talking about ultra-rich people with armies of lawyers and you can expect to be called by lawyers who will say: "You're using my client's name to endorse your business, and we want the perks."
It is here, in the interplay of prestige and discretion, that we find our inspiration to not only honour the names that trust us with their serenity but also to uphold the highest standards of precision and exceptional quality.
Join us as we explore the delicate balance of utilising client acclaim within the boundaries of legal frameworks, ensuring that our actions mirror the harmony and tranquillity that define our ethos.
If we use the name of our ultra-rich customers certainly we lose them
In the world of High-End Property Management, discretion is not just a value; it's a necessity.
Xerendipity Management has become synonymous with the utmost confidentiality, a trait that sets us apart in serving the ultra-rich.
Imagine a scenario where the names of our Ultra-Rich clientele were disclosed – a breach of trust that could compromise the very essence of what makes Xerendipity unique.
In this realm of opulence and exclusivity, privacy is paramount.
Our clients, individuals of HNW, UHNW, and the Ultra-Wealthy, entrust us with the care of their most prized possessions, their luxurious estates.
These individuals value not just the management of their properties but the assurance that their privacy remains intact.
At Xerendipity Management, we recognise the significance of safeguarding our clients' identities.
It's not just about managing estates; it's about creating an environment where our client and his family can feel secure, confident, and assured that their personal affairs are shielded from public scrutiny.
By refraining from using the names of our Ultra-Rich clients in our Branding and Marketing activities, we uphold a level of confidentiality that speaks to the trust they place in us.
And that, for us, IT’S BRANDING!
We understand that our success is not only measured by the properties we manage but by the discretion with which we manage them.
It's a silent commitment – an unspoken understanding between Xerendipity and our clients.
This commitment has not only solidified our position as a premium property management service but has also created a bond of trust that transcends the conventional client-service provider relationship.
So, while we may not showcase the names of our Ultra-Rich clientele, the stories of their satisfaction, peace of mind, and the excellence with which we manage their estates speak louder than any public acknowledgment ever could.
At Xerendipity Management, confidentiality isn't just a policy; it's a testament to the exclusivity and trust that define our service.
While it might help other companies, it would ruin our
While showcasing a client list might enhance the reputation of some businesses, for Xerendipity Management, it would dilute the sense of exclusivity and discretion that defines us.
Our success is measured not only by the properties we manage but also by the unspoken trust our clients place in us.
In the realm of ultra-luxury property management, discretion isn't just a feature; it's a necessity.
Our commitment to keeping our clients' identities confidential is a silent pledge to protect their privacy and maintain the sanctity of their lifestyle.
So, while we might not flaunt the names of our cherished clients, we take pride in the stories of satisfaction, the peace of mind we provide, and the unwavering trust that defines our relationship with each Ultra-Rich individual and families who chooses Xerendipity Management.
After all, for us, confidentiality isn't just a policy; it's a core principle that defines the essence of our service.
Non-Disclosure Agreements
Last but certainly not least, we have HNW and UHNW NDA, Non-Disclosure Agreements.
For Xerendipity Management, NDAs are standard operating procedure even if not asked by clients.
Then, each manager, employee, partner and company who work with us has to sign one as well.
Final thoughts on using client’s names
For Xerendipity Management, it is not necessary to use customers' names.
High-Profile clients come to us because they know we provide them with a high level of service and our reputation is stellar.
Xerendipity Management is more than a luxury property management company.
It is a work of art, bespoke services tailored on your needs, exclusively for you, by our team of highly skilled managers and partners.
Whatever your ideal property management service is, bring your unique vision to life with Xerendipity Management Bespoke.
Our HNW and UHNW clients know very well that we are A SPACE OF SERENITY.
A fundamental rule of ours is that if someone asks for a client's name as a reference, it is the same as asking for the price of our services…
“If you ask for the price, you can’t afford us!”
Francesco De Biase
Chairman BoD & C.E.O.
©Xerendipity Corporation Ltd.
©Xerendipity Corporation Ltd.